E-commerce and Omni-channel Consultant

Retail Consultant - E-commerce and Omni-channel Learning Path

This learning path is for consultants, project managers and business analysts who work on implementation projects for clients and need a deeper knowledge of e-commerce and omni-channel retailing processes. It assumes that learners have completed the retail induction learning path or have equivalent knowledge from past projects.

Select any of the circles along the path to find out more about each step.

The Skills You Learn

By studying this learning path, consultants will gain these skills:

1. Explain typical organization structures, identify the functional departments and their key executive roles, and their common pain points.
2. Interview executives and managers to identify operational challenges and potential performance improvements.
3. Analyze retail financial statements to identify potential ways to grow sales, increase achieved gross margins, reduce expenses, optimize inventory to achieve service level targets and improve cash flow.
4. Analyze a wide range of retail KPIs to recognize where performance is better or worse than industry norms and identify performance improvements.
5. Carry out quadrant analysis to identify areas where IT systems improvements will improve overall company performance.
6. Detect sources of inventory loss and fraud online and in store returns and develop processes and solutions to reduce total company shrink.
7. Identify ways to maximize omni-channel effectiveness. 
8. Review the online store design to identify ways to apply best practice visual merchandise presentation and selling page management to the online store.
9. Analyze weekly and monthly trading performance, identify and implement performance improvements.
10. Quantify business cases for improvement projects.