Customer Services

Martec focuses on the retail and consumer goods industry sectors. Our clients include:

Retailers
Consumer Goods Manufacturers
Accounting firms, consulting firms, technology providers and third-party logistics and marketing companies. For these clients, we focus on the parts of their businesses that address services to retailers or consumer goods manufacturers.

Our primary activity is providing training solutions in:

Our training and upskilling is delivered in several ways:

A wide range of industry specific e-learning classes, each with a demanding mastery test
Extended e-reading content, together with a wide variety of downloadable job aids and performance support tools in our Retail and Consumer Goods Industry Knowledge Bank.
Exercises emailed to learners individually to practice skills taught. These exercises receive coaching feedback from Martec for clients using our Learning Management System, or we provide a support package to client coaches for those who run all the content on their internal systems.
Live instructor webinars including some elements of content revision and larger scale exercises to -practice more complex skills.

Our customer service package includes:

Hosting on our LMS system for clients that do not have a learning management system, or hosting on the client’s system if they have their own LMS. We can also host other third party or client developed content as well.
Planning client specific training programs using our content as the base.
Providing detailed learning paths for specific job roles, which can be run as standard or can be customized to clients specific needs, including external content where required. Each learning path relates to a specific job role. For example, the Assistant Merchandiser learning path provides a list of all the industry skills an Assistant Merchandiser needs and all the recommended training to help a potential new Assistant Merchandiser become fully qualified. The client can then add things like critical thinking skills and spreadsheet skills, to produce fully rounded professionals in each role.
Use of our talent and skills development methodology and our return on investment model to predict the P&L impact in advance of the investment, and then use it to manage achievement of the predicted results.
Access to our customer survey program data to understand how your learners rate us, and to see their analysis of how each class met their and your business objectives. (We use the survey results internally as part of planning class upgrades).

You can get more detail on these services in the Customer Services drop down menu.